About us
Trust Alliance Group exists to build, maintain and restore trust and confidence between consumers and businesses.
Trust Alliance Group was formed in 2022 and comprises several businesses that were previously part of Ombudsman Services.
Energy Ombudsman, Communications Ombudsman, Internet Commission and POPLA are now separate business units within Trust Alliance Group.
2025 will see the launch of Online Responsibility Network, which aims to be the leading independent network for companies to collaborate, share and apply best practices in online trust and safety, driving progress towards a safer digital world.
To deliver on our purpose of building and maintaining trust between consumers and businesses, we’re developing diverse capabilities and expertise in a range of areas including digital alternative dispute resolution and case management technology.
Join our team
Did you know we’ve been consistently recognised as one of the UK’s Best Workplaces?
Contact us
If you have a question you’d like to ask us, you can get in touch via our online enquiry page.
Latest News
Faster access to dispute resolution as Ofcom confirms rule change
Energy Ombudsman welcomes proposals to strengthen consumer protections
Ofgem Senior Team visit Energy Ombudsman
