We regularly publish data and insight on the complaints we handle.
Our annual reports afford us the chance to reflect on key highlights from the previous year and address challenges and opportunities we face now and in the future. From 2018, our financial statements are included within the Annual Report.
The Consumer Action Monitor is one of the most comprehensive surveys on complaint behaviour in the UK. The report provides an insight on consumer attitudes to complaining and on the factors that impact trust in a business.
As part of our ADR approval, under Schedule 5 of the Regulations, we're required to produce annual activity reports.
The Independent Assessor investigates complaints raised about our service using the terms of reference provided by the board.
Equality and inclusion are key priorities. We are taking steps to deliver positive change and broaden our reach as a service provider and employer.