Communications Ombudsman welcomes Ofcom’s proposal to shorten the timeline in which consumers can access Alternative Dispute Resolution

Communications Ombudsman has welcomed Ofcom’s proposal to shorten the amount of time before consumers can raise a dispute regarding their communications provider. This forms part of a review of Alternative Dispute Resolution (ADR) in the telecoms sector.

The regulator is proposing the current timeframe for providers to resolve issues should be cut from eight weeks to six, as it aims to make it easier and quicker for consumers to access ADR services.

Ofcom has also announced plans to reapprove Communications Ombudsman as an ADR provider for mobile, broadband and landline services.

Speaking on the review Ed Dodman, Chief Ombudsman for Communications said: “This proposal is good news for consumers. Providing quicker access to an Alternative Dispute Resolution service represents a significant step forward in empowering consumers and enhancing trust in the communications sector.

“Ofcom’s re-approval reinforces our ongoing commitment to delivering an independent, impartial service that builds trust between consumers and providers. We’ll continue to look at ways for consumers to access our service as timely and as seamlessly as possible.”

By reducing delays and maintaining high standards of service, Communications Ombudsman continues to support a fair and efficient telecoms sector for all consumers.